Cynthia has over 30 years of professional
experience in the areas of sales and marketing, information technology,
management, wireless telecommunications, and organizational development.
She enjoys dealing with the challenge
of change and new opportunities and is energized by situations that
require creative problem solving. She learned from personal
experience, the true value of effective teaming and leadership.
Armed with these skills, she successfully led cross-functional teams
to introduce major technology,
system, and process changes with minimal impact to operations and
the customer base.
|Cynthia is passionate about helping
people make work rewarding. She believes that in high performance
organizations, people enjoy what they do and do their jobs well,
and the organization and customers they serve are rewarded by the
value they create. She works with her clients to tailor programs
to transform their organizations to achieve these kinds of results.
Before launching Insight Consulting
& Training, she was Director of Customer Services-Strategy &
New Initiatives for AT&T Wireless in Redmond, Washington.
She analyzed Customer Service operations, developed strategies to
reduce operational costs and generate revenue, and executed plans
to meet organizational objectives. Prior to that, she managed
the deployment of new generation technology in major markets across
the country and the transition of acquired markets to national systems
and processes. She gained much
of her business experience in Marketing and Information Technology
working at IBM and Kamehameha Schools in Hawaii before moving to Washington.
Cynthia is certified to administer the following assessments as part of her organizational development work: MBTI (Myers-Briggs Type
Indicator®) personality assessment, People Skills® behavioral style profile, Bar-On EQi and Bar-On EQ360 Emotional Intelligence assessments.